GENERAL FAQ

Tealbook is here to help! We pride ourselves on delivering the best customer experience possible. There are two types of support that you could receive depending on the nature of your request.

1. Technical support with the tool

If you need technical assistance with any of the features in Tealbook, please reach out to [e-mail].

2. Account relations and general support

If you are unable to find an article in our Knowledge Base that addresses your "how do I" type questions, please don't hesitate to contact your Customer Success Manager. We would be delighted to arrange a meeting with you and guide you through any functionalities you may find challenging.

Our response time is generally within 24 hours. We operate Monday through Friday.

3. I'm not getting any notification emails.

• Try doing a search f your email for @tealbook.com
• Check your Junk folder.
• Check your inbox filter and sort settings. 
• Check the Other tab. 
• Check your Blocked senders and Safe senders lists. 
• Check your email rules.
• Check email forwarding.
• Check if your account is blocked.
• Contact your IT in case of a firewall.

If you are still having trouble, please provide the support team with the following information:

• What was the email you were expecting to receive?
• When were you expecting to receive it?
• Any error message received while using the platform. 

This will help our support team replicate the issue and get back to you with a quicker response.

4. I can't log into TealBook; what do I do?

If you’re having issues trying to log into your tealbook accounts, here are a few things you can try on your end before reaching out to our support team.

• Try clearing your history/cache. This may help refresh your browser and allow you to log in properly.
• Check if you’re using Chrome as your browser. Tealbook is best supported by Chrome.
• Try resetting your password. 

Still, having trouble? Please reach out to the support team at [e-mail].

5.  How do I access TealBook's Terms and Conditions?

Tealbook users can find our terms and conditions here: https://www.tealbook.com/terms/ 

6. I just signed up for Tealbook. How can I start generating visibility from my profile?

Welcome to Tealbook! To get the most out of your experience, make sure buyers have as much information about you as possible. Enrich your profile by:

• Adding an address and brief description
• Linking to your social media feeds and blog
• Adding a complete list of offerings
• Adding a marketable slide deck
• Adding contact info for team members
• Including tags for what your business is known for
• Adding where you do business
• Linking to your blog and adding videos
• Checking your profile completeness meter on the right-hand side of your profile, and follow the tips to improve your score
• Signing up for our weekly (free!) supplier optimization webinar here where you can learn from and ask questions to a Tealbook profile expert

7. How can I get insights on my profile?

By clicking on the "Insight" tab on the top right-hand side of your profile, you will be able to access and view a detailed dashboard, including:

• How many times your profile has been viewed
• Date your profile was last viewed
• How many searches your profile has appeared in
• Best placement in search results
• Median placement in search results
• Times keywords matched search terms
• Your customer endorsed offerings
• Customer connections

8. Who can see my profile?

All of Tealbook's enterprise buyer clients can see your profile and add it to their personal Tealbook account. Other suppliers are not able to see your profile, and you are not able to see theirs.

9. What is an RFI?

When new opportunities arise, buyers use Tealbook to find the suppliers most suited for the requirements. Buyers can invite you to participate in what is called an RFI, or Request for Information, to help them identify the best potential partners for each opportunity. You can easily accept or decline an RFI, and the process ensures that you are well-suited for a need before you spend precious time and resources preparing an RFP. Our RFI process is informed by the information in your profile as well as by the recommendations and endorsements of the Tealbook buyer community.

10. What is News and what should I post there?

News is our activity feed that you can use to share your business news, updates, changes in capabilities, offerings, and events. You can select which community you would like your posts to be visible to. By actively engaging with News, you can expand visibility to existing and potential clients and keep them up-to-date with your business. Make your posts more appealing by including an image. Posts on News should be informative, relevant, and appropriate.

11. What are communities in Tealbook?

You’ll notice when you log in to Tealbook there is a "Communities" tab on the top right-hand side. By joining a Tealbook community, you indicate to buyers that you are especially interested in doing business in this particular area. Buyers use these communities in supplier discovery, so joining the ones most suited to your area of expertise can increase your chances of being seen before sourcing events. Additionally, when you post to News, you can select which community you would like the post to visible to.

12. I'm a diverse supplier. Can I showcase that on my tealbook profile?

Yes! Tealbook is a game-changer for diverse suppliers. Your Tealbook profile allows you to display diversity certifications directly on your profile, preventing the need for companies to search in a separate portal for you. Easily add your diversity status, certification, and affiliations right on your Tealbook profile.

13. How is Tealbook different than a business directory?

Tealbook uses machine learning to recommend new suppliers to buyers based on those they already do business with. This means that by optimizing your Tealbook profile, you can expand visibility to potential buyers too whose capabilities are well suited. You also have control over your profile and what information appears there, allowing you to update based on changing capabilities, as well as target your profile to your ideal clients.

14. Can I contact someone at Tealbook to ask a question not found here?

Absolutely! Feel free to reach out to us at [e-mail] and we will be happy to organize a call with one of our customer success managers. 

15. How can I remove or edit the "contact for" option under the profile of the user name?

Currently, that field can not be altered unless you delete the user and re-add them with the correct field.

16. I don't have a website, can I still register my company with TealBook?

Absolutely! We still allow companies to register even though they don't have a website, we accept Facebook pages or any page where buyers can see your products and services.

17. Why is the option for "find similar suppliers" no longer available?

The "Find Similar Suppliers" option is only available if one or more companies on the list have at least 1 related company. If you're searching for a company and it does not pull up meaning that the company does not currently have a related company in Tealbook.

 

18. Is it possible to export a search result with the description of the supplier? 

You can absolutely export a supplier search result. Select "Suppliers", fill in the search parameters you need, select export. It should give you the CSV file you need.

19. If I am an Admin user, can I reset the password of a team member?

If the team member can't change the password by themselves they need to contact [e-mail] for assistance. Administrators do not have the authority to reset a team member's password.

 20. Is there a test environment for TealBook?

Yes, there is. If you want to try the test environment, please contact [e-mail], and our support team will help you gain access. We can not guarantee access but will review each request on a case-by-case basis.

21. Is it possible to save a search in TealBook?

It is currently not possible to save a search. 

22. Is it possible for me to update the email address of a team member?

Yes. In doing so, you need to delete the current profile of the team member and create a fresh one with the new email address.  Under the "Our Team" section on the company's profile, just type the updated email address of the team member you would like to add. Once you click enter, it will ask for more information about the member. Just click add then the system will send an invite to the team member's email to register. This is necessary because the account is tied to the email address used. 

23. What are the recommended dimension for Newsfeed post images, profile picture, and profile banner?

Profile picture: 300x300 (1:1)

Profile banner: 2048 × 512 (4:1)

News feed post:1280 x 640 (2:1)

24. Why is the "search for people" function not available on my profile?

"Search for people" is a feature only available to our buyer subscribers. 


25. What is the source of information on a supplier's profile?

The information found on a supplier’s profile is entirely public information that can be found on public-facing web pages. A supplier may also choose to provide additional information to their own profiles that they feel is appropriate. 

26. How does Tealbook get its supplier information?

Tealbook scrapes over 400 million websites to gather the information necessary to round out millions of company profiles.

27. Does Teal Book provide any supplier debarment / Federal SAM database checking service?

We do not provide any supplier debarment. If we were asked to adjust relationships between a buyer & supplier, we would take that on but otherwise, there is no current process to manage that.